• Posted Date: Dec 6, 2019 Deadline: Jun 15, 2020
  • New York United States

Job Details



Guidance Counselor



Family Welcome Centers in Various Locations across Bronx, Brooklyn, Queens, Manhattan and Staten Island.


New York City Department of Education tenured Guidance Counselor with at least 3 years’ experience.

(Internal Candidates Only)

Note: Position only open to internal NYC Department of Education Guidance Counselors in excess only.

Position Summary:

The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in 3-K through grade 12 (not including charter schools) as well as admission for citywide Gifted and Talented programs and Early Learn Eligibility. Additionally, OSE oversees Family Welcome Centers (FWCs), Satellite Enrollment Sites (SESs) and Family Resource Centers (FRCs) which conduct all enrollment transactions. OSE supports the NYCDOE’s core priorities by designing and implementing enrollment and admissions policies and processes that provide all students with access to high-quality public schools.

Under the direct supervision of the Family Welcome Center Director, the Guidance Counselor will serve as content expert in the field of Guidance and will be responsible for the enrollment and counseling of students seeking admission to early childhood programs, elementary, middle, and high school. The Guidance Counselor assists with all aspects of enrollment, including issues related to enrollment in early childhood programs, school enrollment, transfers, elementary, middle and high school admissions, Gifted and Talented programs, and early childhood admission. In addition, this position assists the Family Welcome Center Director with the management and oversight of the FWCs. Performs related work.

Selection Criteria:

  • Counseling experience in middle schools and/or high schools.
  • Three (3) years of consecutive satisfactory service is preferred.
  • Knowledge of articulation and admissions procedures.
  • Knowledge of elementary, middle or high school admission processes preferred.
  • History of involvement outreach efforts including but not limited to parent workshops and presentations, interactions with Community Based Organizations, hospitals, health providers, etc.
  • Experience in individual and group counseling.
  • Ability to work with families, including families of students with disabilities, effectively and efficiently in determining most appropriate school placement within the guidelines of established policies and procedures.
  • Ability to adhere to established enrollment/placement policies and procedures
  • Ability to interact with parents, supervisors and colleagues in courteous and professional manner.
  • Knowledge of Pre-Kindergarten, Gifted and Talented and district school choice processes preferred.
  • Ability to work in a fast-paced and stressful environment.
  • Ability to communicate effectively in written and spoken English.
  • Preference will be given to candidates that can speak and write Spanish or Chinese proficiently
  • Basic computer skills and the ability to use a laptop to perform job functions required.
  • Familiar with DOE legacy systems such as (Service Cloud, MySchools, OORS, STARS, and ATS).
  • Proficiency with the Microsoft Office suite (Outlook, Word, PowerPoint and Excel)

Duties and Responsibilities:

  • Meet with families and perform a variety of functions including, greeting families, inspecting required documents, performing intakes, counseling families regarding school enrollment issues and admission processes using various DOE online systems (Service Cloud, MySchools, OORS, STARS, and ATS) to perform enrollment functions.
  • Meet with students and families to identify school options that meet the needs and interests of students.
  • Interview students and families in order to conduct academic assessments. Review student documentation, including transcripts, report cards and determine school options. Complete appropriate documentation and maintain written and electronic records in a timely manner.
  • Adhere to enrollment guidelines and policies.
  • Work as a member of the Family Welcome Center Team to respond to schools as needed and participate in the development of enrollment programs, over the counter admission policies and other school enrollment issues.
  • Conduct field based professional development sessions and parent workshops on enrollment related matters.
  • Conduct school visits to build relationships with school administrative and support personnel and to increase knowledge of schools and programs.
  • Serve as a resource to members of the Family Welcome Center Team on matters related to child abuse, neglect and maltreatment reporting, suicide prevention and other sensitive matters.
  • Participate in evening and weekend district, borough and citywide fairs and workshops.
  • Works in accordance and is familiar with Chancellor’s Regulations A101 while using the highest ethical standards.
  • Provide superior customer services to families in a timely and efficient manner.
  • Support general operations of Family Welcome Centers.
  • Report to Director of Family Welcome Center.


As per collective bargaining agreement / 6 ½ hours per day, exclusive of a 30 minute lunch, that is 32 ½ hours per week. The guidance counselor’s work days will follow the official NYC DOE school calendar.

Work Year:

School year pursuant to collective bargaining agreement.


As per UFT Collective Bargaining Agreement.


Please apply online by emailing a cover letter and resume to:

Include the job title in the subject line of your email. Paper applications will not be accepted. Submit by:

Until filled

Office of Field & Information Services  Division of Human Resources

An Equal Opportunity Employer M/F/D

It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.

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