PER SESSION VACANCY CIRCULAR (VC) NOTICE # 304: Retired Social Worker - Fall Enrollment Counselor-Per Session Back to School Staff (OSE)
- Posted Date: Jan 29, 2020 Deadline: May 15, 2020
(CONTINGENT UPON FUNDING AVAILABILITY)
Enrollment Counselor - Per Session Back to School Staff
Approximately 50 per session positions but not guaranteed. Training is mandatory. Positions to commence August 24 to September 18 for licensed and retired NYCDOE social worker to meet with families to provide enrollment counseling and placement options for students ages 0-21. Exact number of days and hours to be determined.
Parts of this activity will take place during normal school hours and these positions are not intended for full-time staff.
Positions available in all 5 boroughs. Exact locations to be determined and all work location assignments may be subject to
change. Prior locations are not guaranteed.
Retired, appropriately licensed and tenured NYCDOE Social Worker with a minimum of four (4) consecutive years of satisfactory experience in their last position in the NYC public school system.
• At least four (4) years of satisfactory experience in your last position within the NYCDOE. Satisfactory ability to provide exceptional customer service to every family.
• Satisfactory ability to differentiate between enrollment policies for children ages 0-3, children who are 3-K or pre-K aged, children who are in elementary school, children who are in middle school, and children who are in high school.
• Demonstrated knowledge of grade placement policies, according to Chancellor’s Regulation A-101.
• Satisfactory ability to provide high-quality, unbiased counseling to every family, in accordance with Office of Student Enrollment policy, Chancellor’s Regulation A-101, and all other Federal, State, and City laws.
• Satisfactory ability to enter every family visit or phone call into Service Cloud, in accordance with office guidelines and practices for completed cases.
• Demonstrated adherence to established communication protocols with schools following placements made.
• Satisfactory ability to be a team player, collaborating and supporting colleagues and supervisors as needed / requested.
• Satisfactory ability to seek assistance and request support from supervisors and/or colleagues, as needed.
• Demonstrated adherence to all OSE protocols regarding but not limited to communication, case escalation, and placement.
• Satisfactory ability to speak and respond to families, colleagues, principals and other school staff, etc. in a timely, professional, and courteous manner.
• Demonstrated command of technology, including computer skills, hardware, and systems, to perform job functions. This includes Office 365 – OneDrive, SharePoint – and Microsoft Office – Excel, Word – as well as School Search, School Finder, Pre-K Finder, and ATS.
• Ability to work in a fast-paced, stressful environment both individually and in teams.
• Satisfactory experience in and knowledge of NYCDOE schools
• Ability to communicate effectively in written and spoken English.
• Ability to communicate in languages other than English preferred.
• Achieved satisfactory or Effective or Highly Effective rating for the past two years
• Excellent record of attendance
• Fall Back to School Enrollment Per Session – August 24 to September 18: Ability to work on all weekdays on a flexible schedule, up to 7 hours per day, between the hours of 7 a.m. and 9 p.m. Schedule to be determined and will remain subject to change.
• Training is mandatory. Exact number of days and hours to be determined. Training will occur prior to the start of the activity. Candidates who are not able to attend the scheduled training session will not be hired.
• Arrive promptly and be prepared to work at your assigned time.
• Perform a variety of roles including greeting families, triaging the line into the Family Welcome Center or other location, counseling families, and using various DOE online systems, including ATS, Service Cloud and MySchools. (Candidates selected will be trained on Service Cloud and MySchools.)
• Provide exceptional customer service to every family, appropriately engaging the family to determine the purpose for their visit.
• Direct or register families seeking placement accurately and appropriately according to their age / grade and the enrollment policies and protocols associated with that grade band, after determining grade placement based on age or educational record.
• Provide high-quality, unbiased counseling to every family, in accordance with OSE policy, Chancellor’s Regulation A-101, and all other Federal, State, and City laws.
• Provide families seeking options other than their zoned school or offered school with at least one additional placement option, even if the family does not have a hardship as defined by A-101, taking into account the family’s needs and interests when discussing placement options.
• Enter every family visit or phone call into Service Cloud, in accordance with office guidelines and practices for completed cases.
• Follow established communication protocols with schools following placements made, as well as other OSE protocols regarding but not limited to communication, case escalation, and placement.
• Perform enrollment transactions in ATS and Service Cloud as appropriate, and notify supervisor if there are any delays.
• Follow up on referrals until the case is closed by enrollment into a school, even if it extends into the following workday; this includes but is not limited to calling or emailing the school’s pupil accounting secretary and/or the family.
• Collaborate and provide support to colleagues and supervisors as needed or requested.
• Seek assistance from supervisors and/or colleagues as necessary.
• Coordinate interpretation services and provide documents and forms in translation for families as needed.
• Maintain security and confidentiality of OSE forms and student-related documents and information.
• Report to your director / site supervisor any case where abuse, suicidal thoughts, or bullying are apparent.
• Adhere to all laws, rules, regulations, and policies related to the enrollment of students in temporary housing including students living in domestic violence shelters, unaccompanied youth, students with disabilities, LGBTQ and gender non-conforming / gender expansive, students with accessibility needs, students returning from incarceration or treatment programs, Multilingual Learners, etc.
• Speak and respond to all families, colleagues, principals and other school staff, etc. in a timely, professional, and courteous manner.
• Use Service Cloud, MySchools, ATS, Microsoft Outlook, and Office 365 to perform job functions.
• Look up student information and register students in ATS.
• Support general operations of centers as needed.
Ability to work on all weekdays between August 24 to September 18, on a flexible schedule, up to 7 hours per day, between the hours of 7 a.m. and 9 p.m. Staff may be asked to work more than 7 hours per day if required. Specific hours and schedules are not guaranteed. Schedule to be determined and will remain subject to change
Training: If you receive an offer, you will receive the training schedule by email
ADDITIONAL HOURS GRANTED UPON THE APPROVAL OF THE HIRING MANAGER.
Per Session rates as per the relevant union/organization of the advertised title (UFT, CSA, DC-37 - Collective Bargaining Agreement). Contingent Upon Funding Availability.
Please apply online by clicking on the following link: https://www.nycenet.edu/offices/dhr/DPPHiring.
Paper applications will not be accepted.
PLEASE INCLUDE THE ABOVE CIRCULAR NUMBER ON YOUR APPLICATION
If you have any questions about this activity, please contact RegistrationStaff@schools.nyc.gov
An Equal Opportunity Employer M/F/D
It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.