Information on Remote Learning

Remote learning allows teachers to deliver their lessons online, and students can complete assignments, projects, and assessments just like they would in the classroom. This will create an opportunity for students and teachers to interact online and allows students to continue learning subjects and material that are a key part of their curriculum.

The DOE has a revised policy for final grades for the remainder of the 2019-2020 school year. For more information about the grading policy, see the Academic Policy and Planning section, below.

Please read Chancellor Carranza's letter to families about year-end grades here.

Frequently Asked Questions

Accessing Remote Learning and Supporting My Student

How will my student access remote learning materials?

Every New York City public school student will be given the necessary tools and materials for remote learning. Your school will communicate with you about their platform for remote learning. To keep students connected and meeting academic requirements when learning remotely, the NYCDOE has created student accounts for every student. The account gives you access to Google Classroom and Microsoft Office 365. Review the instructions on the NYCDOE website for more information. If you are unable to access your student’s student account, contact your school’s parent coordinator. See below re: devices

How can I contact my student’s teacher if I have questions?

Each school has established its own way to communicate with families, such as email, Microsoft Teams, or other tools. Your student’s school will let you know the best way to contact teachers. If you need help, contact the school’s parent coordinator. Visit if you need contact information.

How do I get an internet-enabled device if I do not have one?

Many schools are distributing their existing inventory of laptops and tablets, and we are extending that window for pickup to make sure families have what they need. We are also asking families to complete a survey sharing their best contact information over the next few weeks as well as whether they have access to a smartphone, a laptop/tablet/computer, the internet, or none of the above. We will use the information to prioritize device distribution and inform families of pickup location.

Academic Policy and Planning: New Grading Policy

What is the DOE's grading policy for remote learning?

Your student will continue to receive report cards, but final grades will follow specific grading scales. See the family letter for detailed information about the policies that apply to your student based on their grade level. 

As the parent of an elementary or middle school student, how will I know what these new grading scales mean?

Your school will continue to provide meaningful feedback on your student’s progress as they complete their assignments, projects, and assessments during remote learning. Your teacher or principal can explain how your school’s grading policy from before remote learning relates to these new grading scales.

How do these policy changes impact middle and high school admissions?

The DOE will be developing additional guidance on admissions processes for the fall given the change to grading. The impacts of COVID-19 will not be held against any student in the admissions process.

As the parent of a high school student, what do these changes mean for my student’s progress to graduation?

High school students earn credit by passing their courses. If your student receives a grade of "course in progress" (NX), they will have the opportunity to complete their coursework in the summer or fall. Priority will be given to students who are planning to graduate this year. 

Students must also receive a passing grade to be eligible for a Regents exam waiver for any Regents courses they are taking. If your student receives a grade of NX in June, they will need to pass the course in August in order to be eligible for the Regents waiver. Contact your child's school for more information about their graduation progress.

How will the transition to remote learning impact promotion decisions?

For grades Kindergarten through 8, schools review many pieces of student work to determine if students are ready for the next grade level. For grades 9 through 12, schools make promotion decisions based on credit and exam completion, with flexibility for remote learning conditions where students may not all have the same degree of access to devices or other supporting materials. Promotion decisions must be based on academic progress and not attendance. Families should expect schools to make promotion decisions in June as they normally would. Contact your student’s teacher if you are concerned about their progress and need additional support.

How will this affect students who are in the process of earning high school credits?

Remote learning will focus on preparing students to be successful in their courses and Regents exams. Students will receive credit at the end of their courses if they have earned a passing grade.

How does the transition to remote learning impact physical education instruction?

There are no exceptions to the physical education requirements. Students will participate in physical education instruction as part of remote learning so that they can continue to develop their knowledge and skills. Your student’s physical education teacher will communicate the expectations for participating in physical education remotely.

How will the response to COVID-19 impact high school students who expect to graduate at the end of this school year?

Schools will make every effort to keep students on track toward graduation. This includes supporting students to master their courses. Remote learning plans will help students continue with their regular courses.

NYSED and the Board of Regents have cancelled the June 2020 Regents exam administrations. As a result, students who intended to take any June 2020 Regents may be eligible for a June 2020 Regents exemption.

Your school will communicate with you about the graduation options available to your child. Students who do not meet requirements by the end of the school year will have the opportunity to attend summer school to continue working toward a diploma.

How can I support my high schooler with activities to prepare for college and career?

Students can use the DOE’s learn from home guidance for college and career planning to find resources about career exploration, understanding the financial aid process and student success programs at colleges. Students can also do virtual visits of college campuses.

Your school will also inform you how to connect with your school counselor for additional support with your student’s college and career plans.

Special Education

See the Frequently Asked Questions on Special Education and Remote Learning

Multilingual/English Language Learners

See Translated Support for Remote Learning to get instructions for Google translate and more.

How will my student receive services?

Every school will create a remote learning plan to ensure that English language learners and former English language learners receive targeted instruction in English with the appropriate amount of supports in their home language. Your school will continue to consider your student’s specific strengths and needs, such as their current level of proficiency in English and the academic areas where they need the most support. These services will be provided by and in collaboration with an appropriately certified teacher.

How can I change the language on my device to my preferred language?

You can change the default language and settings to a preferred language on most computers, phones, and tablets. This option is commonly found under the “Settings” section of your device.

How can I translate online content into another language?

Google Translate is a free, online application available on most devices. It can also be used without internet connection once downloaded onto your device. Google Translate can be used to translate text, handwriting, speech, and websites in over 100 different languages.

Follow these directions to download Google Translate:

  • On your computer, install the Google Chrome web browser if you have not already. Google Chrome includes the Google Translate feature.
  • For iPhones and iPads, download the Google Translate app from the app store.
  • For Android devices, download the Google Translate app on Google Play.

Assessments and Accountability

How will this impact New York State tests for grades 3-8?

The English Language Arts and math exams have been suspended by the New York State Education Department (NYSED).

How does the response to COVID-19 impact students taking Regents exams?

NYSED and the Board of Regents have cancelled the June 2020 Regents, language other than English (LOTE), and second language proficiency (SLP) exam administrations. As a result, students who intended to take any June 2020 Regents may be eligible for a June 2020 Regents exemption. Your school will be reaching out to share guidance in the coming weeks.

How will the response to COVID-19 impact the NYC School Survey?

The NYC School Survey is in progress and continuing through the end of the school year (June 26). Given the current circumstances, and the focus on remote learning for school communities, this will ensure as much opportunity as possible for respondents to have their voices heard. Because of the difficult circumstances this year, we want to make it as easy as possible for schools to learn from their students, teachers, and parents.

All versions (parent/ guardian, student and support staff/ teacher) of the survey are available at Any eligible parent/guardian, student, or staff member can use the code lookup tool to receive an access code to complete the survey online, or you can get yours by calling 1-877-819-2363.

Remote Learning Readiness Checklist

Consider these tips to best prepare you and your child for remote learning:

  • Get familiar with each of the digital tools your child will use while learning from home.
  • Review your school’s expectations for completing assignments and appropriate behavior on internet-enabled devices.
  • Set up a space for your child to use that considers their unique learning styles.
  • Create a routine and daily schedule that will support your child’s success while learning from home.
  • Make a list of activities that you and your child can use in addition to their classwork.
  • If you don’t have access to an internet-enabled device, fill out this survey to be connected to one!
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