Getting Started with Zoom

The safety and security of our students and staff in a remote learning environment are paramount. In March, when we discovered that Zoom, as it was being used by individual teachers and schools, did not have sufficient security settings, we prohibited its use. This decision was made to protect our students and staff, and to ensure that privacy and safety could be provided in a virtual classroom.

Making Zoom Safe for the DOE

As soon as the ban started, the DOE began working with Zoom to develop a DOE-licensed version of Zoom that meets our rigorous security standards, and as of May 6, 2020, the DOE has approved the use of Zoom by students, staff, and related service providers to use.

Security configurations for all DOE-licensed Zoom meetings are pre-set and controlled by the DOE. Zoom also worked with us to add additional security features to meet our high standards. 

Security Features

  • Students are blocked from taking control of the screen.
    • The host (teacher) can enable screen sharing for others in the meeting.
  • The meeting host can mute anyone in the meeting. If you are muted by the host, you cannot unmute yourself.
  • You cannot rename yourself.
  • For live instruction, only the host can invite students to a meeting/classroom. 
  • Students are unable to chat privately with other students.

How to Use Zoom Now

Even though you are allowed to use Zoom now, you cannot simply use Zoom as you did before. You must use the DOE-licensed version of Zoom. But it's easy: just sign in with your DOE account credentials. 

Where to Start

  1. Go to TeachHub
  2. Enter your DOE student account email address (it ends in
  3. If you don't know your DOE student account email, visit DOE Student Accounts.
  4. Enter your password.
  5. Click Sign In.
  6. If the username and password entered are valid, you will be signed into the remote learning portal successfully.
  7. Click on the Zoom icon.
  8. You’re in Zoom!

Things You Can Do in Zoom

Here are things you can do in Zoom:

  • Join a Zoom meeting for remote learning
  • Meet with guidance counselor or other school staff
  • Work with a DOE service provider
    • See up to 49 meeting participants on the screen
    • Raise your hand during a meeting

Get More Help

If you need help navigating Zoom, visit the Zoom Help Center or call the DOE Service Desk at 718-935-5100 for technical support.

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