iPad Requests

The DOE has loaned more than 320,000 internet-enabled iPads to students since transitioning to remote learning. We have made great strides in closing the digital divide and getting devices into the hands of our students who need them. 

If you need a device for your child for the fall, use the Device Request form.

  • The information you provide, including whether your family has WiFi, will be shared with your school so they can work with you to ensure your child has a device for blended or remote learning this Fall.
  • If you need to contact your child’s school, use Find A School, and click on the General Information section of the school details.
  • Schools are working with central DOE to help get the devices needed, but the central supply is limited and will be used for students in shelter or foster care as a priority. 

Returning the iPad

If you are returning to a NYCDOE school, DOE Pre-K or 3-K program (NYCEEC/FCC/ EarlyLearn), or are participating in a NYCDOE program in a non-public or charter school this fall (either for blended or remote learning) you do NOT need to return the DOE iPad to us at this time 

Returning students may be asked to bring the DOE device to the school they are attending. This includes:

  • Middle or high school or students moving up to new grades
  • Students transferring to a new DOE school

That device will stay in the school’s inventory at and can be reassigned by the school, as needed.

If you are not returning to a NYCDOE school or program, the borrowed iPad needs to be returned as soon as possible.

Who Can Request an iPad

Any child, from 3K to grade 12, who attends a NYC public school, DOE Pre-K or 3K program (NYCEEC/FCC) and who needs a device is eligible to receive a device for remote learning.

Charter school students who are eligible for devices:

  • 3K-12 students with individualized education programs (IEPs)
  • 3K-12 students who are living in shelter, foster care, or are living doubled up who need a device

Private School Students who are eligible for devices:

  • K-12 students who were recommended for a non-public school placement by the DOE and placed at a state-approved non-public school by the Central Based Support Team
  • K-12 students who attend a private or religious school and also receive special education services from the DOE, typically through an Individualized Education Services Program (IESP), who need a device for such services 
  • Preschool students who receive special education services from the DOE, including students in NY State-Approved 4410 providers and students receiving related services or Special Education Itinerant Teacher (SEIT) services. 

All requests will be shared with the student's school to determine if the school can fulfill the request. Requests that cannot be fulfilled by schools will be referred to the DOE for support. Please note that families should work with their schools first to secure a device that meets their needs, and schools will be asked to attest to the availability of devices before the DOE fulfills requests. Requests that are referred back to the DOE will be fulfilled giving first priority to students living in shelter and students who do not have access to internet at home.

Getting Started with Your iPad

If you have received your iPad, and need help getting it set up, see the Getting Started with Your iPad page.

Technical Support for Families

Support for the iPads is available through our Technical Support Ticket or call the Help desk at 718-935-5100 

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