Request an iPad 

Does Your Child Need a Device for Blended or Remote  Learning? 

Use the Remote Learning Device Request form to let your school know you need a device. 

  • The information you provide, including whether your family has WiFi, will be shared with your school so they can work with you to ensure your child has a device for blended or remote learning.
  • If you need to contact your child’s school, use Find A School, and click on the General Information section of the school details.
  • Schools are working with central DOE to help get the devices needed.
    • Schools should be using the inventories they have on hand to get devices to families.
    • Schools have been asked to complete a form letting the DOE know what devices they need in order to support blended and remote learning once their supply is depleted.
    • The DOE has ordered another 100,000 iPads and will be receiving those shipments in November/December. These devices will be prepared for student use and shipped to schools, instead of directly to families.
    • Schools will distribute the iPads to families in need, with priority given to students who live in temporary housing, students with IEPs, and students who do not have internet at home.

Who Can Request an iPad

Any child, from 3K to grade 12, who attends a NYC public school, DOE Pre-K or 3K program (NYCEEC/FCC) and who needs a device is eligible to receive a device for remote learning.

Charter school students who are eligible for devices:

  • 3K-12 students with individualized education programs (IEPs)
  • 3K-12 students who are living in shelter, foster care, or are living doubled up who need a device

Private School Students who are eligible for devices:

  • K-12 students who were recommended for a non-public school placement by the DOE and placed at a state-approved non-public school by the Central Based Support Team
  • K-12 students who attend a private or religious school and also receive special education services from the DOE, typically through an Individualized Education Services Program (IESP), who need a device for such services 
  • Preschool students who receive special education services from the DOE, including students in NY State-Approved 4410 providers and students receiving related services or Special Education Itinerant Teacher (SEIT) services. 

All requests will be shared with the student's school to determine if the school can fulfill the request. Requests that cannot be fulfilled by schools will be referred to the DOE for support. Families should work with their schools first to secure a device that meets their needs, and schools will be asked to identify outstanding device needs to the DOE central device team.

Getting Started with Your iPad

If you have received your iPad, and need help getting it set up, see the Getting Started with Your iPad page.

Technical Support for Families

Support for the iPads is available through our Technical Support Ticket or call the Help desk at 718-935-5100 

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