If you know your child’s student ID and birthday, you can find out their bus route and more on the Transportation Search page. If you don’t know your child's student ID, call the Office of Pupil Transportation (OPT): 718-392-8855.
You can also reach us by e-mail.
When to Call
Our customer service agents are available at 718-392-8855 Monday-Friday from 5:30 a.m. to 7:30 p.m. They stay until the bus companies tell us that all bus routes have been completed and children have arrived home safely.
Agents are also available on weekends during peak periods of the year:
- before school opening in September
- In late June before summer school begins
When you call, customer service agents will ask you questions in order to direct your inquiry to the proper department. Each caller receives a reference number for follow up in case they need additional information or assistance.
Why is the bus late?
Sometimes buses are delayed because of traffic congestion or mechanical failure. Check our bus delays page to see if your child's route has been affected.
How can we reach you?
Contact your child’s school to keep your address and emergency contact information current. We need to have accurate address and contact information for each child we serve. We rely on this information to contact you in emergencies.
For more information, please visit the OPT website.