SY24-25 PER SESSION VACANCY NOTICE # 1108: Teacher - Back To School Enrollment Staff (Office of Student Enrollment)

(CONTINGENT UPON FUNDING AVAILABILITY AND PROGRAMMATIC APPROVAL; this position is subject to budget approval and availability and may be withdrawn at any time)

 

POSITION:

Office of Student Enrollment

Enrollment Teacher - Per Session Back to School Staff

Approximately 36 per session positions based on budget availability and not guaranteed. Training is mandatory. There will be two work assignment schedules based on the needs of the office. This assignment is for active and retired licensed NYCPS (NYC Public Schools) Teacher to meet with families to provide enrollment counseling and placement options for students ages 0-21.  Exact number of days and hours to be determined.

 

Schedule A will commence on August 12, 2024 – August 30, 2024

Schedule B will commence on September 3, 2024 – September 30, 2024

 

Training will be August 6, 2024 – August 9, 2024 . Training locations will be shared prior to the training dates

 

LOCATION:

Per-Session positions are available in all 5 boroughs. Exact locations to be determined and all work location assignments may be subject to change. Prior locations are not guaranteed.

 

Work assignment is in person

 

ELIGIBILITY REQUIREMENTS:

Active or Retired, appropriately licensed and tenured NYCPS Teacher with a minimum of four (4) consecutive years of satisfactory experience in their last position in the NYC public school system.

 

SELECTION CRITERIA:

• At least four (4) years of satisfactory experience in your last position within the NYCDOE.
• Satisfactory ability to provide exceptional customer service (oral and written) to every family.
• Satisfactory ability to differentiate between enrollment policies for children ages 0-3, children who are 3-K or Pre- K aged, children who are in elementary school, children who are in middle school, and children who are in high school.
• Demonstrated knowledge of grade placement policies, according to Chancellor’s Regulation A-101.
• Satisfactory ability to provide high-quality, unbiased counseling to every family, in accordance with Office of Student Enrollment policy, Chancellor’s Regulation A-101, and all other Federal, State, and City laws.
• Satisfactory ability to enter every family visit or phone call into Service Cloud, in accordance with office guidelines and practices for completed cases.
• Demonstrated adherence to established communication protocols with schools following placements made.
• Satisfactory ability to be a team player, collaborating and supporting colleagues and supervisors as needed / requested.
• Satisfactory ability to seek assistance and request support from supervisors and/or colleagues, as needed.
• Demonstrated adherence to all OSE protocols regarding but not limited to communication, case escalation, and placement.
• Satisfactory ability to speak and respond to families, colleagues, principals and other school staff, etc. in a timely, professional, and courteous manner (oral and written).
• Demonstrated command of technology, including computer skills, hardware, and systems, to perform job functions. This includes Office 365 – OneDrive, SharePoint – and Microsoft Office – Excel, TEAMS, Word – as well as Find a School, 3-K/Pre-K Finder, ATS, My Schools, SESIS, and ORACLE/Service Cloud.
• Ability to work and multi-task in a fast-paced environment both individually and in teams.
• Satisfactory experience in and knowledge of NYCDOE schools
• Ability to communicate effectively in written and spoken English.
• Ability to communicate in languages other than English preferred.
• Achieved Satisfactory or Effective or Highly Effective rating for the past two years
• Excellent record of attendance
• Fall Back to School Enrollment Session will have two work assignment schedules to select from. You can select both or one of the work assignments. Must be able to work all weekdays on a flexible schedule, up to 7 hours per day, between 7 a.m. and 9 p.m. Fall Back to School Per Session schedule to be determined and subject to change. Work assignment is in person

 

Schedule A will commence on August 12, 2024 – August 30, 2024

Schedule B will commence on September 3, 2024 – September 30, 2024

 

DUTIES/RESPONSIBILITIES:

• Training is mandatory. Training will be August 6, 2024, through August 9, 2024. Candidates unable to attend the scheduled training session will not be hired.
• Arrive or check in promptly and be prepared to work at your assigned time.
• Perform a variety of roles including greeting families, triage counseling families, and using various DOE online systems, including ATS, Service Cloud, Student Profile, Office 365, and MySchools.
• Provide exceptional customer service (oral and written) to every family, appropriately engaging the family to determine the purpose for their visit.
• Direct or register families seeking placement accurately and appropriately according to their age / grade and the enrollment policies and protocols associated with that grade band, after determining grade placement based on age or educational record.
• Provide high-quality, unbiased counseling to every family, in accordance with OSE policy, Chancellor’s Regulation A-101, and all other Federal, State, and City laws.
• Provide families seeking options other than their zoned school or offered school with at least one additional placement option, even if the family does not have a hardship as defined by A-101, considering the family’s needs and interests when discussing placement options.
• Enter every family visit or phone call into Service Cloud, in accordance with office guidelines and practices for completed cases.
• Follow established communication protocols with schools following placements made, as well as other OSE protocols regarding but not limited to communication, case escalation, and placement.
• Perform enrollment transactions in ATS, Service Cloud, or MySchools, as appropriate, and notify supervisor if there are any delays or issues immediately.
• Follow up on referrals or assignments until the case is closed by enrollment into a school, even if it extends into the following workday; this includes but is not limited to calling or emailing the school’s pupil accounting secretary and/or the family.
• Collaborate and provide support to colleagues and supervisors as needed or requested.
• Seek assistance from supervisors and/or colleagues as necessary.
• Coordinate interpretation services and provide documents and forms in translation for families as needed.
• Maintain security and confidentiality of OSE forms and student-related documents and information.
• Report to your director / site supervisor any case where abuse, suicidal thoughts, or bullying are apparent.
• Adhere to all laws, rules, regulations, and policies related to the enrollment of students in temporary housing including students living in domestic violence shelters, unaccompanied youth, students with disabilities, LGBTQ and gender non-conforming / gender expansive, students with accessibility needs, students returning from incarceration or treatment programs, Multilingual Learners, etc.
• Speak and respond to all families, colleagues, principals and other school staff, etc. in a timely, professional, and courteous manner.
• Use Service Cloud, MySchools, ATS, Microsoft Outlook, and Office 365 to perform job functions.
• Look up student information and register students in ATS.
• Support general operations of sites as needed.

 

WORK SCHEDULE:

Ability to work all weekdays from August 12, 2024 – August 30, 2024 (Schedule A) and/or September 3, 2024 – September 30, 2024 (Schedule B), on a flexible schedule, up to 7 hours per day, between the hours of 7 a.m. and 9 p.m. Staff may be asked to work more than 7 hours per day if required. Specific hours and schedules are not guaranteed. Fall Back to School Per Session Schedule to be determined and subject to change.  Work assignment is in person.

 

Training will be conducted August 6, 2024, through August 9, 2024.  Training locations and times will be shared prior to training.

 

Hours up to, but not limited to the approximate number of hours listed. Additional hours may be granted upon the approval of the hiring manager.

 

SALARY:

Per Session rates as per the relevant union/organization of the advertised title (Collective Bargaining Agreement). Contingent upon funding availability and programmatic approval.

 

• Per session salary as per Collective Bargaining Agreement according to most current contractual per session rate.
• You will be paid for the position you are hired for, NOT the last full-time position you held.
• Training Rate will be paid for training days.
• Transportation and out-of-pocket expenses will not be reimbursed.

 

APPLICATION INSTRUCTIONS:

Please apply online by clicking on the following link: https://www.nycenet.edu/offices/dhr/DPPHiring.

Paper applications will not be accepted.

 

PLEASE INCLUDE THE ABOVE CIRCULAR NUMBER ON YOUR APPLICATION

 

If you have any questions about this activity, please e-mail registrationstaff@schools.nyc.gov

 

Please visit the New York City Department of Education website for more information on per session opportunities: https://www.schools.nyc.gov/careers/other-jobs-in-schools/per-session-jobs