Family Welcome Centers

Family Welcome Centers serve NYC families all year round with enrollment and admissions. Our staff members provide remote support Monday through Friday via email, phone, or video conference; we will be closed on Thursday, September 16, for Yom Kippur.

Please note that we are currently prioritizing support for families whose children do not yet have a school and need to register, or need emergency medical or safety transfers.

Need a School, Program, or Child Care Now?

Here what to do and who to contact:

  • FOR 3-K or PRE-K. Families with children born in 2017 or 2018 can create a MySchools account to add your child to programs' waitlists. There is a pre-K seat for every four-year-old child in New York City. Due to high demand, we may not be able to make offers to all 3-K applicants. Need additional help? Contact the Elementary Admissions Team at ESEnrollment@schools.nyc.gov.
  • FOR ELEMENTARY or MIDDLE SCHOOL. Contact your zoned school directly to enroll. Find your zoned school and that school's contact information by entering your child's home address at schoolsearch.schools.nycIf you don't have a zoned school, contact the Elementary Admissions Team at ESEnrollment@schools.nyc.gov or the Middle School Admissions Team at MSEnrollment@schools.nyc.gov; we can help you find a school and enroll. Families with children entering kindergarten this year (born in 2016) can also create a MySchools account and add your child to programs' waitlists.
  • FOR HIGH SCHOOL. Email your local Family Welcome Center (scroll down for email addresses by district).
  • FOR EMERGENCY MEDICAL OR SAFETY TRANSFERS. Email your local Family Welcome Center (scroll down for email addresses by district). At this time, we are unable to support non-emergency transfer requests. We care deeply about your child’s education and well-being, and we will update this page as soon as we're able to process additional transfers.

When you email us:

  • Be sure to include your child's first name, last name, date of birth, and OSIS number,
  • Include a photo or scan of your government-issued photo ID,
  • Include photos or scans of the documents on this checklist (scroll down to view or download this form in your language) if your child is new or returning to the NYCDOE,
  • Let us know if you need support in another language, and
  • Let us know if you (the child's parent/guardian) are deaf or hard-of-hearing.
  • Please do NOT include any photographs of students with your message.

How to Contact Your Local Family Welcome Center

 Find your family's school district at schoolsearch.schools.nyc.

BoroughServing DistrictsEmail
BRONX8, 11, 12ZeregaFWC@schools.nyc.gov
7, 9, 10FordhamFWC@schools.nyc.gov
BROOKLYN14, 19, 23, 32StMarksFWC@schools.nyc.gov
16, 17, 18, 22OceanFWC@schools.nyc.gov
13, 15, 20, 2189thFWC@schools.nyc.gov
MANHATTAN1, 2, 4333FWC@schools.nyc.gov
3, 5, 6125FWC@schools.nyc.gov
QUEENS24, 30QueensPlazaNFWC@schools.nyc.gov
25, 26LindenFWC@schools.nyc.gov
27, 28, 29SutphinFWC@schools.nycgov
STATEN ISLAND31PetridesFWC@schools.nyc.gov

Family Welcome Center Hours

Our dedicated staff are available Monday through Friday to support you remotely! Please see the top of this page for how and when to contact us.

Holidays

We will be closed on the following upcoming dates:

  • Thursday, September 16, for Yom Kippur
  • Monday, October 11, for Indigenous Peoples Day and Italian Heritage Day
  • Thursday, November 11, for Veteran’s Day
  • Thursday, November 25 - Friday, November 26, for the Thanksgiving holiday
  • Friday, December 24, for Christmas Eve
  • Friday, December 31, for New Year’s Eve

Learn more about each of our locations below.

Why Contact Us?

We are here to support with:

  • Questions about admissions
  • Guidance for students new to New York City
  • Enrollment
  • Information about offers and waitlists (after offers are released)
  • Adding your child to waitlists and accepting/declining offers (during times when waitlists are open)

Health Insurance Options

To learn about health insurance options available in New York City, please visit the NYC Department of Social Service's Health Insurance Link. Call 855-809-4073, prompt #3, to enroll.

Bronx Locations

Our staff members provide remote support Monday through Friday via email, phone, or video conference. **Please do NOT send duplicate messages: doing so may delay our response time.** 

  • 1 Fordham Plaza, 7th Floor, Bronx, NY 10458 | Districts Served: 7, 9, 10 / Director: Antoinette Mitchell / Email: FordhamFWC@schools.nyc.gov
  • 1230 Zerega Avenue, Room 24, Bronx, NY 10462 | Districts Served: 8, 11, 12 / Director: Stefania Zivan Skintej / Email: ZeregaFWC@schools.nyc.gov

When you contact your Family Welcome Center for any reason:

  • Be sure to include your child's first name, last name, date of birth, and OSIS number,
  • Let us know if you need support in another language, and
  • Let us know if you (the child's parent/guardian) are deaf or hard-of-hearing.
  • Please do NOT include any photographs of students with your message.

Brooklyn Locations

Our staff members provide remote support Monday through Friday via email, phone, or video conference. **Please do NOT send duplicate messages: doing so may delay our response time.**

  • 415 89th Street, 5th Floor, Brooklyn, NYDistricts Served: 13, 15, 20, 21 / Director: Josephine Stabile / Email: 89thFWC@schools.nyc.gov
  • 1665 St. Marks Avenue, Room 116, Brooklyn, NY 11233Districts Served: 14, 19, 23, 32 / Director: Stacey Babb / Email: StMarksFWC@schools.nyc.gov
  • 1780 Ocean Avenue, 3rd Floor, Brooklyn, NY 11230Districts Served: 16, 17, 18, 22 / Director: Desiree Sandoval / Email: OceanFWC@schools.nyc.gov

When you contact your Family Welcome Center for any reason:

  • Be sure to include your child's first name, last name, date of birth, and OSIS number,
  • Let us know if you need support in another language, and
  • Let us know if you (the child's parent/guardian) are deaf or hard-of-hearing.
  • Please do NOT include any photographs of students with your message.

Manhattan Locations

Our staff members provide remote support Monday through Friday via email, phone, or video conference. **Please do NOT send duplicate messages: doing so may delay our response time.**

  • 333 Seventh Avenue, 12th Floor, Room 1211, New York, NY 10001Districts Served: 1, 2, 4 / Director: Vanessa Rivera / Email: 333FWC@schools.nyc.gov
  • District 1 Family Resource Center, P.S. 20 Anna Silver School, 166 Essex Street, New York, NY 10002District Served: 1 / Director: Vanessa Rivera
  • 388 West 125th Street, 7th Floor, Room 713, New York, NY 10027 | Districts Served: 3, 5, 6 / Director: Bruce Monteleon / Email: 125FWC@schools.nyc.gov
  • George Washington Educational Campus, 549 Audubon Avenue, Room 220, New York, NY 10040District Served: 6 / Site Supervisor: Melissa Hernandez

When you contact your Family Welcome Center for any reason:

  • Be sure to include your child's first name, last name, date of birth, and OSIS number,
  • Let us know if you need support in another language, and
  • Let us know if you (the child's parent/guardian) are deaf or hard-of-hearing.
  • Please do NOT include any photographs of students with your message.

Queens Locations

Our staff members provide remote support Monday through Friday via email, phone, or video conference. **Please do NOT send duplicate messages: doing so may delay our response time.**

  • 28-11 Queens Plaza North, 3rd Floor, Long Island City, NY 11101Districts Served: 24, 30 / Director: Katia Gil / Email: QueensPlazaNFWC@schools.nyc.gov
  • 30-48 Linden Place, 2nd Floor, Flushing, NY 11354Districts Served: 25, 26 / Contact: Paul Lomtevas / Email: LindenFWC@schools.nyc.gov
  • 90-27 Sutphin Boulevard, 1st Floor, Jamaica, NY 11435Districts Served: 27, 28, 29 / Director: Stewart Jamieson / Email: SutphinFWC@schools.nyc.gov
  • Beach Channel Educational Campus, 100-00 Beach Channel Drive, Room 171A, Rockaway Park, NY 11694District Served: 27 / Site Supervisor: Mitchell Kreme

When you contact your Family Welcome Center for any reason:

  • Be sure to include your child's first name, last name, date of birth, and OSIS number,
  • Let us know if you need support in another language, and
  • Let us know if you (the child's parent/guardian) are deaf or hard-of-hearing.
  • Please do NOT include any photographs of students with your message.

Staten Island Location

Our staff members provide remote support Monday through Friday via email, phone, or video conference. **Please do NOT send duplicate messages: doing so may delay our response time.**
  • 715 Ocean Terrace, Building A, Staten Island, NY 10301 | District Served: 31 / Director: Paul Helfman / Email: PetridesFWC@schools.nyc.gov

When you contact your Family Welcome Center for any reason:

  • Be sure to include your child's first name, last name, date of birth, and OSIS number,
  • Let us know if you need support in another language, and
  • Let us know if you (the child's parent/guardian) are deaf or hard-of-hearing.
  • Please do NOT include any photographs of students with your message.

Documents

Learn what to provide when you enroll your child in school:

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