Family Welcome Centers

Family sitting together in room

Due to COVID-19, all Family Welcome Center’s physical locations are temporarily closed, but our staff members are available to support remotely Monday - Friday, with the exception of these dates:

  • Thursday, May 13, for Eid al-Fitr
  • Monday, May 31, for Memorial Day

For more information about hours, including upcoming staff holidays, please see the "Family Welcome Center Hours" section below.

Important note: Family Welcome Centers are currently prioritizing support for families whose children 

  • do not yet have a school and need to register, or
  • need medical or safety transfers and are participating in any in-person learning days.
At this time, we are unable to support non-emergency transfer requests. We care deeply about your child’s education and well-being, and will update this website as soon as we are able to process additional transfers.

Contact Us

Need a school for your child? Have other questions? Here’s what to do:

  • Step 1: Fill out this Student Registration Form. Providing this information will help us help you more quickly!
  • Step 2: Identify your local Family Welcome Center: this is determined by your school district.
    • To learn your school district, enter your home address in our find a school search or call 311.
    • Now find your local Family Welcome Center and its email address in the table below.
  • Step 3: Email your Family Welcome Center directly
    • Be sure to attach your completed Student Registration Form.
    • If you are new or returning to New York City public schools, or your address has changed, be sure to ALSO include the documents in this Pre-Registration Checklist.

In your email, please let us know:

  • Your child's first name, last name, date of birth, and OSIS number
  • If you need support in another language
  • If you (the child's parent/guardian) are deaf or hard-of-hearing

Please do NOT include any photographs of students with your message.

Your Local Family Welcome Center

School Districts ServedFWC Email Address
Bronx - Districts 7, 9, 10

Bronx - Districts 8, 11, 12

Brooklyn - Districts 13, 15, 20,
Brooklyn - Districts: 14, 19, 23,
Brooklyn - Districts 16, 17, 18,
Manhattan - Districts 1, 2, 4

Manhattan - Districts 3, 5,
Queens - Districts 24,
Queens - Districts 25, 26

Queens - Districts 27, 28,
Staten Island - District 31

Thank you for contacting us; we'll respond as soon as possible!

Why Contact a Family Welcome Center?

We are here to support with:

  • Questions about admissions
  • Guidance for students new to New York City
  • Enrollment
  • Information about offers and waitlists (after offers are released)
  • Adding your child to waitlists and accepting/declining offers (during times when waitlists are open)

Health Insurance Options

To learn about health insurance options available in New York City, please visit the NYC Department of Social Service's Health Insurance Link. Call 855-809-4073, prompt #3, to enroll.

Family Welcome Center Hours

All Family Welcome Center physical locations are temporarily closed, but our dedicated staff are still available Monday - Friday to support you remotely! 


We will be closed on the following upcoming dates:

  • Thursday, May 13, for Eid al-Fitr
  • Monday, May 31, for Memorial Day

Please see the information above for how to contact us. Learn more about each of our locations below.

Bronx Locations

Our buildings are currently closed, but we are available remotely.

  • 1 Fordham Plaza, 7th Floor, Bronx, NY 10458
    Districts Served: 7, 9, 10 / Director: Antoinette Mitchell
  • 1230 Zerega Avenue, Room 24, Bronx, NY 10462
    Districts Served: 8, 11, 12 / Director: Stefania Zivan Skintej

Brooklyn Locations

Our buildings are currently closed, but we are available remotely.

  • 415 89th Street, 5th Floor, Brooklyn, NY / Served: 13, 20, 21 / Director: Josephine Stabile
  • 1665 St. Marks Avenue, Room 116, Brooklyn, NY 11233 / Served: 14, 19, 23, 32 / Director: Stacey Babb
  • 1780 Ocean Avenue, 3rd Floor, Brooklyn, NY 11230 / OceanFWC@schools.nycDistricts Served: 16, 17, 18, 22 / Director: Desiree Sandoval

Manhattan Locations

Our buildings are currently closed, but we are available remotely.

  • 333 Seventh Avenue, 12th Floor, Room 1211, New York, NY 10001
    Districts Served: 1, 2, 4 / Director: Vanessa Rivera
  • District 1 Family Resource Center, P.S. 20 Anna Silver School
    166 Essex Street, New York, NY 10002
    District Served: 1 / Director: Vanessa Rivera
  • 388 West 125th Street, 7th Floor, Room 713, New York, NY 10027
    Districts Served: 3, 5, 6 / Director: Bruce Monteleon
  • George Washington Educational Campus
    549 Audubon Avenue, Room 220, New York, NY 10040

    District Served: 6 / Site Supervisor: Melissa Hernandez

Queens Locations

Our buildings are currently closed, but we are available remotely.

  • 28-11 Queens Plaza North, 3rd Floor, Long Island City, NY 11101
    Districts Served: 24, 30 / Director: Katia Gil
  • 30-48 Linden Place, 2nd Floor, Flushing, NY 11354
    Districts Served: 25, 26 / Contacts: Paul Lomtevas and Hua (Carly) Guo
  • 90-27 Sutphin Boulevard, 1st Floor, Jamaica, NY 11435
    Districts Served: 27, 28, 29 / Director: William Ramirez
  • Beach Channel Educational Campus
    100-00 Beach Channel Drive, Room 171A, Rockaway Park, NY 11694
    District Served: 27 / Site Supervisor: Mitchell Kremer

Staten Island Location

Our building is currently closed, but we are available remotely.


Fill out this form and attach it when you email your local Family Welcome Center (see above for contact information):

Learn what documents you'll need to enroll your child in school:

Need a school? Use this flyer to learn how to enroll, and share it with other parents/guardians who may have questions.

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