Impartial Hearing Order Implementation

Guidance for Self-Represented Families (Pro Se)

After the IU has received the Order for the student, you will receive an email from IUAuthorization@schoools.nyc.gov. The email acknowledges IU’s receipt of your order and the next steps you may need to take based on the Order.

NYCPS Services or School Programs

If the Order requires NYCPS to provide NYCPS services or school programs to the student, IU will coordinate with the proper office(s) to set up the service(s). That office will then reach out to you directly to coordinate implementation.

Action Required: Look for an email about your services or programs from NYCPS.

NYCPS Payments and Reimbursement

If the Order requires NYCPS to pay for or reimburse private services or school costs, you will receive an email from servicedesk@comms.schools.nyc.gov for each payment item in the Order. You may receive multiple emails if the Order has multiple payment items. 

The email(s) will tell you what information the IU needs to set up the payment details and how to upload this information to IU’s SupportHub.

Parents receiving payments through this process will receive a monthly report from Cognos_noreply@FRDM.nycenet.edu. The report provides details of all issued payments for the previous month.

Action Required: You should look for the email(s) from the Service Desk and upload the required information as soon as possible. Before receiving the email(s), you can review the Payment Guide for guidance on what information may be required and best practices to ensure prompt payment.

Other Considerations: New York City policy requires a Social Security Number (SSN) or Individual Tax ID Number (ITIN) to process payments. Parents who do not have an SSN or ITIN, should call the IU at 718-233-8520 for direct assistance. NYCPS does not collect, maintain, or track the immigration status of students or parents.

Guidance for Attorneys or Advocates

You will be the IU’s point of contact for implementation if you represented a client at an impartial hearing. The email address you submitted when you filed the due process complaint will be the address used to communicate with you about:

• NYCPS services or school programs; and/or
• NYCPS payments and reimbursements.

Review the information in this section for steps you may need to take based on the Order.

Other Considerations: At this time, we can only accommodate one email address per law firm, but we are working on increasing this capacity. To update the email address used for outreach communications, contact our support team at 718-233-8520, Monday through Friday, from 9AM–5PM EST. You may also connect with a live agent through IU’s SupportHub.

NYCPS Services or School Programs

If the Order requires NYCPS to provide NYCPS services or school programs to the student, IU will work with the appropriate office(s) to set up the service(s). That office will then contact you about the service(s) or school program implementation.

Action Required: You and/or the parent should look for an email about services or programs from NYCPS.

NYCPS Payments and Reimbursement

If the Order requires NYCPS to pay for or reimburse private services or school costs, you will receive an email from servicedesk@comms.schools.nyc.gov for each payment item in the Order. You may receive multiple emails if the Order has multiple payment items..

The email(s) will tell you what information the IU needs to begin the payment process and how to upload this information to IU’s SupportHub.

Note that attorneys receiving payments in escrow on behalf of their clients through this process will receive a monthly report from Cognos_noreply@FRDM.nycenet.edu. The report provides details of all issued payments for the previous month. 

Action Required: You should look for the email(s) from the Service Desk and upload the required information as soon as possible. Before receiving the email(s), you can review the Payment Guide for guidance on what information may be required and best practices to ensure prompt payment.

Guidance for Non-NYCPS Service Providers and Non-NYCPS Schools

When funding parameters for a payment have been created—meaning the payment process can move forward—you will receive an email notification from famis.noreply@schools.nyc.gov.

All payees receiving payments through this process will receive a monthly report from Cognos_noreply@FRDM.nycenet.edu. The report provides details of all issued payments for the previous month. 

Non-NYCPS Service Providers

In the email, non-NYCPS service providers will be directed to the Polaris system for billing and payment. Billing instructions and information on accessing Polaris will be included in the email. Invoices are not accepted via email.

Action Required: Look for the email from FAMIS and follow the included instructions.

Non-NYCPS Schools

The email will direct non-NYCPS schools to the IU for further instructions and tuition payment processing.

Action Required: Look for the email from IU and follow the included instructions.