Getting Started with Your iPad

The DOE has loaned iPads to students across the city for remote learning. Here you will find information on how to get started with your iPad. School staff and community members can also use this information to help students with connectivity and other troubleshooting issues.

Apple Today: Virtual Learning Sessions for Parents

From July 27–August 22, join us for virtual, free, helpful sessions on how to set up iPad for your child. You’ll learn how to manage parental controls and Screen Time, navigate your device, and explore built-in apps and features. See the sign up or flyer for dates and times of each session.

Internet Ready 

Your iPad will come connected to the internet—you will not need a WiFi connection or hotspot device. The internet connection is provided by T-Mobile, at no cost to you. Once you receive your iPad, you will be able to visit websites and do classwork immediately.

To be sure you're connected to the internet, a WiFi icon should appear at the top of your screen:

iPad WiFi icon

Internet Troubleshooting

If your iPad isn't connecting to the internet, here are two things you can try:

1. Make sure cellular data is turned on.

  1. Go to Settings. 
  2. Select Cellular Data. 
  3. Turn on Cellular Data. 
  4. Tap Cellular Data Options. 
  5. Verify that LTE and data roaming are turned on.

If you're still having trouble connecting your iPad to the internet, call T-Mobile at 1-800-375-1126. Tell them that you are part of the New York City Department of Education Rapid Response Program. Also, please have your iPad's Integrated Circuit Card Identifier (ICCID) ready. To find this, go to Settings > General > About > ICCID.

2. Cancel the CrowdStrike Download

  1. Locate the CrowdStrike app. It is red with a white falcon.
  2. Press and hold the CrowdStrike app icon.
  3. A menu will appear. Tap Cancel Download.
  4. Canceling the download will prompt other apps to update.
  5. You can access the internet while your apps update. Open your browser and go to a website to make sure you are connected.

to Zscaler

Sign-In to Zscaler, our enhanced Content Filtering application, today so you can continue to use the iPad.

Ensure Your Child's Internet Safety

Sign-In to Zscaler, our enhanced Content Filtering application, today so you can continue to use the iPad.  

Available Apps

In addition to the iOS apps that are standard on every iOS device, these are the apps that should be on your iPad:

Actively Learn
Adobe Acrobat
Amplify Science
AP World Languages Exam App
Axis 360
Cisco Security/Connector Umbrella
Class Dojo
Desmos Graphing Calculator
DreamBox Learning Math
Ed Puzzle
Freegal Music
Google Chrome
Google Classroom
Google Docs
Google Drive
Google Jamboard
Google Mail (Gmail)
Google Meet
Google Sheets
Google Slides
Google Translate
Khan Academy
Kids A-Z (Raz Kids)
Lexia Core5
Lexia PowerUp Literacy
Microsoft Excel
Microsoft PowerPoint
Microsoft OneDrive
Microsoft OneNote
Microsoft Teams
Microsoft Translator
Microsoft Whiteboard
Minecraft Education Edition
Queens Library
Rosetta Stone
School 4 One
Scratch Jr
ST Math

You will not be able to access the app store or download any additional apps. If there is an app you need, talk to your teacher or principal. 

Signing In to Apps

  • For all Microsoft apps, you should sign in with your DOE student account.
  • For all Google or G Suite apps, sign in with your DOE student account or the Google address your school may have given you already.
  • You cannot use your personal Apple ID. Your iPad is for educational--not personal--use only.

Using Multiple Accounts in Google Classroom

You can switch between your account and your school-specific G Suite domain account in Google Classroom. Here's how:

  1. Open the Google Classroom app.
  2. Sign in with one of your two accounts.
  3. If you sign in with your account first, you will be prompted to verify your account credentials. Please follow all prompts.
  4. Once you successfully sign into Google Classroom, you will see a colored circle with your first initial in the upper right corner. Click on the circle.
  5. Click Add another account.
  6. Enter account credentials for your second account. 

Problems with Google Passcode

Some students have reported issues with a Google passcode. If you are experiencing this issue, it is probably because your school has a G Suite policy that mandates that all devices have a passcode. Your school will need to turn off this setting. To turn it off, reach out to your school and ask them to turn off the passcode requirement. Tell them to talk to their Google Admin or call the DOE Service Desk at 718-935-5100. 

Technical Support

  • Fill out the Technical Support for Families form
  • Call the DOE Service Desk at 718-935-5100.
  • Call AppleCare Support for the NYCDOE
    • ONLY call to ask about setting up your iPad once you receive the device. Do not call to check on the status of your device request. See iPad Distribution for information and timelines around devices. 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). 
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