Transportation Overview

Get Timely Bus Information

If you know your child’s student ID and birthday, you can find out their bus route and more on the Transportation Search page:

Your school can provide you with your child's student ID.

Why is the Bus Late?

Sometimes buses are delayed because of traffic congestion or mechanical failure. Check our bus delays page to see if your child's route has been affected:

Take Action

Check Your Child's Drop-Off Location

If your child’s bus stop pick up is on a one-way street or avenue, please check with your school to find out where their drop-off will be. For example: if your child is picked up in the morning on Third Avenue in Manhattan, which is one-way uptown, their drop off could be on either Second Avenue or on Lexington Avenue, both of which are one-way downtown.

Make Sure We Can Reach You

Contact your child’s school to keep your address and emergency contact information current. We need to have accurate address and contact information for each child we serve. We rely on this information to contact you in emergencies.

Request a Different Special Education Drop Off

Complete the Change of After-School Drop form to request a change to your child’s drop-off location. We can only approve requests if we have an available driver and vehicle, and it can take up to ten working days to approve:

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Find Out More

Student MetroCards

Schools distribute Student MetroCards to eligible students at the beginning of each semester of the school year. Student MetroCards are different from regular MetroCards.

Transportation Rights

The New York City Department of Education (DOE) recognizes the significant impact school transportation plays in a student’s day at school.

In accordance with Chancellor’s Regulation A-801, please visit our Transportation Rights page to learn more about the rights students and, where applicable, their families have to ensure students arrive to school safe and ready to learn.

Contact Us

If you need more information about transportation, there are three places that can help:

  • Call your child’s school or program directly for information about your child’s commute. They can also offer contact information for you to:
  • Call the company that operates your student’s bus for immediate information about your student’s bus route.
  • Call the DOE’s Office of Pupil Transportation in case of on-going issues, or to report incidents that took place on a bus.

Call Your School

Your school should be your first contact for questions about transportation. You can find your school’s phone number using our Find a School tool.

Your school can help you when you need to:

  • request route information.
  • update your child's school, address or other personal information.
  • request or cancel service.
  • request or update special accommodations or an exception.


Pre-Kindergarten or Early Intervention programs are also listed in the Find a School tool. Along with the above services, families with students in these programs can call them directly to:

  • verify if an adult was approved to accompany your child or update who can accompany your child.
  • request Session Time Assistance.
  • update your address or other personal information.

For special accommodations in Pre-K:

Visit the Committee on Preschool Special Education website​ or contact the Department of Health's Early Intervention Regional Office to:

  • request or update special accommodations or exceptions.
  • update your address or other personal information.
  • a change in school or site is needed for your child.
  • get an evaluation for your child, if needed.

Call Your Bus Company

Your school can give you the contact for your bus company when you want to know:

  • the location of a bus currently carrying your student.
  • information on your route and schedule.

Call the DOE

You can contact the DOE’s Office of Pupil Transport (OPT) for students in grades K-12 at 718-392-8855 and for students in Pre-K or EI at 718-482-3800 or email us when:

  • there are ongoing issues with the route, like an overloaded or frequently delayed bus.
  • your child was hurt—or there was another incident—on a bus.
  • you have a concern with a driver, attendant, bus company, parent and/or student.
  • Your child cannot be located or was placed on the wrong bus.
  • our child is turning five and is still listed under their Pre-K site.

OPT is available for calls Monday-Friday, from 5:30AM to 7:30PM. Lines are also open on weekends during peak periods of the year:

  • before school opening in September
  • In late June before summer school begins
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