Get Help

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There are many ways to stay connected with your child's education, classroom, school, and the Department of Education. You can call, write, or sign up for alerts and emails. Find out how to get help and ways to talk to us!

At Your School

  1. Start with your Teacher: Ask about your child’s academic progress and grades. Discuss behavioral, social, and emotional concerns.
  2. Speak to your Parent Coordinator: If you can’t resolve a concern with your child’s teacher or if you’d like to learn more about school programs, reach out to your school’s parent coordinator. You can find parent coordinator contact information by searching for your child’s school on Find a School. Parent coordinator information is on each school’s page under General Information.
  3. Meet with your Principal: Principals can help with school-specific problems that the teacher and parent coordinator can’t resolve. Please call the school to make an appointment to speak with the principal. You can find principal contact information by searching for your child’s school on Find a School. Principal information is on each school’s page under General Information.

Who’s Who at Your School

Guidance Counselor: Provides students with social and emotional support and academic guidance. Speak with the guidance counselor about your child’s academic schedule and classes, challenges and special needs, and college and career planning. Paraprofessional: Helps to provide students with instructional support and other accommodations that support learning. School Nurse: Responds to and cares for student medical needs at school. Speak with the nurse if your child requires medication or treatment during the school day. Safety Agent: Ensures student and staff safety; monitors and signs in school visitors. The safety agent is a member of the NYC Police Department.

Superintendent and District Support Teams 

If you have a question that can’t be resolved at the school, you can reach out to your district support team. At every district office there is a family support coordinator (FSC) who works with superintendents to help you with concerns that can’t be resolved at your child’s school. you can find that information on the Superintendents page, or use Find A School to get your school and district contact information.

If you are a leadership parent, you can reach out to the district family leadership coordinator to help you with your PA/PTA or other leadership questions. For a full list of district support team contacts, see our Superintendents page.

If you aren’t able to resolve your issue with the family support coordinator and superintendent, you can contact the executive superintendent for your district. You can find contact information on the Executive Superintendents page.

If you cannot resolve your issue at your school or district, visit the Parent Complaints and Appeals page.

Contact the NYC Department of Education

You can call:

  • 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.)
  • 311 (24 hours a day, seven days a week) and let the operator know you have an education-related issue.
  • 212-504-4115 for TTY Services

Over-the-phone interpretation is available in more than 200 languages.

Important Contacts at DOE

Get Involved

We encourage all parents/guardians to get involved with New York City public schools. Families are our closest partners in helping our 1.1 million students thrive. Learn about Family Empowerment and how you can get involved in your school or district.

Special Education

Learn more about special education services and programs.

Families of students with disabilities who attend charter or nonpublic schools should visit schools.nyc.gov/CSE

Disability Accommodations

Section 504 of The Rehabilitation Act requires public schools to offer services and accommodations for eligible students with disabilities. These services help students with special health needs fully take part in school.

Your child may be eligible for health services, educational accommodations, or both. Learn more by reaching out to your school’s 504 Coordinator and/or visiting our 504 Accommodations page.

English Language Learners/Multilingual Learners Support

Learn more about programs and services for students learning English.

Student Enrollment

Admissions resources and enrollment support for all grade levels

Family Welcome Centers

Get support with enrollment and admissions. 

Translation and Interpretation Services

Get important information in your language.

  • Contact: Your school’s parent coordinator or principal. Use Find a School to get the contacts for your child's school.
  • Call: (718) 935-2013
  • Email: hello@schools.nyc.gov

Student Records and Transcripts

Do you need a copy of your school transcript or other records? Visit the Requesting Student Records and Transcripts page.

Check Grades and Attendance

Stay up-to-date with your child’s academic progress

  • Contact: Your child’s teacher
  • Visit: mystudent.nyc to log in to your NYC Schools Account*

* Your school can help you set up an account, find your school contacts by using Find a School.

Transportation

Learn more about getting to and from school.

Regional Enrichment Centers

Providing care and learning support for the children of essential workers.

Report Student-to-Student Bullying, Harassment, Intimidation, Discrimination, and/or Sexual Harassment

A safe and confidential way to report:

Report Child Abuse

A safe and confidential way to report abuse.

  • Visit: nyc.gov/acs
  • Call: NY State Central Register (SCR) Child Abuse and Maltreatment Hotline for the General Public at (800) 342-3720

    New York City Schools Account (NYCSA)

    NYC Schools Account (NYCSA) is a web-based application that lets you to see your child’s academic and biographic information on any computer, phone, or tablet. You can see your child’s attendance, grades, test scores, Fitnessgram results, enrollment history, and schedule. Learn more on the NYCSA page.

    Stay Connected

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    Employees

    Visit the Employees page for DOE staff information.

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